Scaling is a test of clarity. As a business grows, what once felt agile can suddenly feel scattered - especially when teams, tools, and data move faster than the strategy holding them together. This project began at that crossroads: where growth meets complexity. The Challenge A fast-growing Asian-European healthtech company with operations across multiple markets was struggling with operational inefficiencies in customer service. Client cases were handled across fragmented

At first glance, the system was working. Orders were flowing, prices were approved, reports were being filed. But beneath the surface, something didn’t add up - small discrepancies across markets that felt too minor to matter. Until they did. This project began with a question that no one could quite answer: “Why does our reported revenue not align with our forecast?” The answer turned out to be worth eight The Challenge A leading global consumer goods company with over €50B